Need to return an item?
Thank you for shopping with Sweetie Styles! If you are not satisfied with your merchandise and wish to return, please read the following return policy.
If you receive an item that does not fit or you are unhappy with, you have 30 days to return your item. Any item that is received within 14 days of the original receiving date will be given a full refund, issued to the original form of payment. Returns that are received within 15 to 30 days after the original receiving date will be issued an online credit. Store credits on returns must be used within 90 days from the date the credit was issued.
Sales items & promotions up to 20% off may be returned only for a store credit and must be received within 14 days of the original receiving date. All Sale/clearance & promotions greater than 20% are final and may not be returned.
You may use any mail carrier you prefer to ship your item back to us. You are responsible for paying shipping fees to return your item. We are sorry but we cannot be responsible for lost or damaged merchandise during the shipping of your return. We highly recommend you track your shipment and consider shipping insurance. We will process your order as soon a possible however, the process could take up to 7 days after we receive your merchandise.
FREE RETURN SHIPPING!
If within 7 days of your original receiving date, you can return your item(s) for a store credit absolutely FREE of shipping charges!
So, how does this work?
- Email us as soon as you decide you do not wish to keep your purchased item(s). We will then email you a pre-paid shipping label.
- Your order must then be postmarked to us on or before the 7th day of the original day you received your order. All returns using our prepaid shipping label that are returned later than 7 days of the original receiving date, will be charged a $6 fee that will be deducted from your credit.
**Free Return Shipping does not apply to orders $25 or under**
As of this time, free return shipping is only available to customers within the United States.
If you receive an item that you believe is defective, No Problem! Please check your order immediately when you receive it. If you believe your merchandise is defective, notify us via e-mail, at firstname.lastname@example.org, within 24 hours of the delivery time. Otherwise, defective items may not be returned.
All returned items must have original tags, must be unworn, unwashed, and unaltered. Shoes must be returned unworn in the original undamaged shoe box. Merchandise that has been tried on must not have any make-up or deodorant stains and the soles of shoes must come as they were originally received. Any merchandise that does not come back with these guidelines will not be returned, you will not receive a refund, and the merchandise will be sent back to you.
All sales are FINAL on: Jewelry, Belts, Purses and Headbands & Bandeaus.
We aim to keep our customers happy and will honor our guideline. We hope to do business with you and if you have any questions at all, please do not hesitate to contact us!
Thank you again,